How to Order / T&C's

1. Contact Details

Pond Acre
The Gardens
West Ashling
West Sussex
PO18 8DX

Tel: 01243 574843


2. How To Order

To order, simply click “Buy Me” and your chosen product will be added to your shopping basket. You can then return to the website to add further items to your basket or continue on to checkout. You can also view and amend the contents of your shopping basket at any time by clicking “View Basket” on the green menu bar at the top of the page.
At checkout, you can change the country if you would like us to send your order to a country other than UK. The contents of your basket will displayed, along with quantities selected and a total price including delivery charge and VAT. To proceed with your order, simply fill in your card-holder’s address and, if required, a different delivery address, followed by your credit or debit card details. We accept most major credit and debit cards.


3. Prices and Product Information

Prices are in pounds sterling. Every reasonable care has been taken to ensure that the reproduction of colours is as accurate as the photographic and production processes will allow, and that the descriptions are accurate. Slight variations in colour, size and product specifications may occur. Many items are hand-made with natural variations in finish.

4. Delivery

Delivery prices for UK orders are a flat rate of £4.95

We will aim to despatch orders straightaway. Our postal charges are very reasonable and based on years of experience. Small parcels weighing less than a kilo will be sent by second class post for delivery within 3 working days.
Parcels weighing 1-15 kilos will be sent by standard parcel post or by courier for delivery within 3-5 working days.
We may use a next day service for very fragile orders ( glass) over £100 in retail value to ensure safe delivery to you.
Please contact us by phone or e mail if you need next day delivery for which there will be an extra charge.

5. Cancellations

You are entitled to cancel your order, for any reason, up to the point of despatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days.

6. Returns & Refunds

Our products are designed and manufactured with great care and affection and we hope you will be pleased with them. However, if for any reason you are not, please return them unused and in the original packaging within 28 days and we will refund or exchange them for you.

7. Copyright

The contents of these pages (including pictures, designs, logos, photographs, text and other materials) are the copyright of Sorbet or its content providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work, of part or all of the material available on this website in any form is prohibited, save that you may copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Sorbet Living. You may copy, print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.